Russell was quick to point out that Talkdesk will continue to support partner solutions through AppConnect. He went on to say that customers helped drive the decision to build WFM. Talkdesk offered this quote from a customer: “We tried several legacy WFM products and found that we end up working for the software, it doesn’t work for us.” In the lead-up to Enterprise Connect, industry analysts and press often receive pre-briefings on products vendors are announcing and demonstrating at the event. Last week, for example, I wrote that Thrio, a new artificial intelligence (AI)-powered contact center-as-a-service (CCaaS) platform, would be demonstrated live publicly for the first time on the Expo floor (1543). This week I’m equally excited to share that Talkdesk is adding a new pillar to its customer experience portfolio — workforce management (WFM). As seen in the screenshot above, that’s exactly what Talkdesk is building. Talkdesk, less than a decade old and born in the cloud, is in the enviable position to start with a clean sheet of paper. And it believes it can bring a new set of AI eyes to WFM, addressing the desire of customers like the one who told Talkdesk: “We want a WFM solution that takes action and simply asks us to agree/approve its suggestions. It needs to learn how to handle common/frequent changes to ease our effort.” AI isn’t new to WFM — several companies are delivering or working toward applying machine learning to WFM scheduling tasks. Genesys, NICE inContact, and Verint have all announced AI WFM efforts. But each of these companies has been in the contact center space for more than 20 years, and bring a fair amount of acquired, often premises-based technology, to their efforts. My next question: Why is Talkdesk building WFM? Most of the CCaaS companies partner for WFO capabilities (Genesys and NICE inContact being notable exceptions), and in fact Talkdesk has several WFM companies in its AppConnect program, including Teleopti and Loxysoft. In addition, WFM is thought of as very “sticky” — i.e., companies don’t like to disrupt their workflow with new scheduling solutions and often stay with the same solution for many years. How to Create a Positive Chatbot Experience Blair Pleasant June 18, 2019 Chatbots can lead to some awful interactions, but proper planning can fix that. Jason Fama is leading Talkdesk’s WFM product development charge. Fama worked in WFM between 2000 and 2016, starting at Blue Pumpkin, which Witness acquired in 2005 (with Witness itself being acquired by Verint two years later). Given the AI focus of the Talkdesk WFM development effort, Fama’s next three years at Directly also seem to have been part of the appeal in bringing him on. Directly describes itself as being in the CX automation business, “experts at the heart of AI.” Talkdesk WFM’s marketing lead, Patrick Russell, who led my briefing, has a solid background in WFM. He joined Talkdesk after spending a few years at NICE inContact. Working with these product and marketing leaders, I’m told, are teams with similarly rich backgrounds in contact center and WFM. I’m excited to see Talkdesk throw the proverbial Erlang C book for predicting call center load out the window and instead build an artificial intelligence (AI)-to-the-core WFM application as an extension to the Talkdesk Enterprise Contact Center. But I did wonder about the company’s WFM, so that’s one of the first questions I asked during the pre-briefing. What was the makeup of the team Talkdesk had assembled to build its WFM solution? 7 Things to Consider When Choosing a Virtual Agent Abed Farhan June 19, 2019 With the right solution, issues such as password resets can be resolved without involving human agents. call-center-3471215__340.png What’s RPA, Why Should I Care? Diane Halliwell August 07, 2019 While robotic process automation is in its infancy, contact centers are finding its promise for streamlining workflows and reducing costs. Tracking the Evolution of Genesys’ Kate Sheila McGee-Smith June 17, 2019 From concept to platform to generally available intelligent virtual assistant Talkdesk_WFM.png Visit Talkdesk at Enterprise Connect booth 1927.Tags:News & ViewsWFMTalkdeskAI & AutomationCCaaSContact Center & Customer ExperienceDigital WorkplaceEnterprise ConnectProduct News Articles You Might Like Voice Communications in Business: Now and into the Future Sergey Poroshin June 18, 2019 In the future, bots will be mainstream and it will be considered a luxury to be able to speak with a human operator. While we’ve seen several companies, like Thrio, enter the CCaaS market with shiny new microservices-based solutions, WFM vendors have, for the most part, been addressing the move to the cloud with variants of their premises-based applications. Note that Ytica, acquired by Twilio in 2018, took a similar start-from-scratch approach to building the other two pillars of customer experience — workforce optimization (WFO), and quality management and analytics. See All in AI & Automation » Log in or register to post comments
Naomh MhuirePlease note that the Club AGM is fixed for Friday the 14th of December at 7pm in the club house. Forms are available for Nominations and Motions for the AGM from an Runai Declan Martin or email firstname.lastname@example.org to get a nomination/motion form. Forms have to be returned to An Runaí before Tuesday the 11th of December at 5 o’ clock.Peil na mBan: The ladies board club presentation night will take place at the clubhouse at 6pm sharp Friday 7th December. Food to be served to the players/members and initialled hoodies will be presented to the u16’s and trophies to selected parties from all other teams. The Ladies board are holding a social evening at the Viking House Hotel from 9pm Friday 7th December with Music Tapas and Craic cost is €15 per person we are inviting all committee members of Naomh Mhuire, and all supporters and everyone who helped us to make 2012 a successful year. We are asking for all interested to confirm that they are attending by 5th December and by texting their name and number by text to the ladies club phone 087 954 0756. Donegal u14 Trials Saturday in Convoy at 10.30 and players to be there early and togged. Courses Database – The club would like to put together a database of courses attended by club members over the last number of years. Have you attended a coaching course or maybe a child protection course? Please check out the Bord na nOg facebook page or visit our website.Peil na mBan annual 5k shore challenge takes place on Boxing day again this year. The challenges we are setting for participants this year are; For the Runners, we are setting out a fine coastal cross country route where you can push it to the max for your best time over 5K! For the Jogger we challenge you to better your times over the course! For the serious Walkers we challenge you to examine the possibilities that you may be able to jog the course and be ready to challenge the runners this time next year! For the children we challenge you to get everyone in your families to take part and have a great family day where everyone can take part and have fun! For the People out for a Dander, what better way to burn off the turkey than a nice Dander over the very best of our coastal scenery of Dunes and beach! Refreshments and good craic guaranteed afterwards. WHO WILL ACCEPT OUR CHALLENGES?We now have O’Neill 22″ kit bags for sale priced at €28. Test O863189931 to order. Leave your name and number and someone will contact you.Lotto details for week 28th November. Jackpot 800 euro. No jackpot winner. There were two match 3 winners: Amber & Sheila McDyer – Anagaire agus Mary Ward – Beal na Cruite. Numbers were 5-7-11-24. 100club winners for November: €400; Kevin Sharkey – Killandarrach/Australia. €200; Paddy Bán Boyle – Baile Mhaineas. €100 each; Fionn Doherty – Oilean na Cruite, Kevin White – Loch an Iuir. €50each; Wee John – Rann na feirste, Seamus Ó’Séarcáigh – Coilcheim, Robert O’Donnell(s) – Anagaire, Aiden Hughes – Mullachdubh, Declan Martin – Beal na cruite agus Pauline Carey – Mullachdubh.Check out details on www.naomhmhuire.ie. GAA NEWS: NAOMH MHUIRE CLUB NOTES was last modified: December 4th, 2012 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:Naomh Mhuire GAA Club notes
The Duke later joked he had felt a little underdressed compared to their traditional costumes, saying: “I was very impressed. Next time we should turn up in a bit more of a ceremonial costume.”The royal couple then spoke with local dignitaries, asking them about their roles in Victoria and praising the event and the “super clean” red carpet.The Duchess also shared her excitement at being there, saying: “Both of us love mountains and there seems to be a lot of them here. We can’t wait to explore. There is a lot to do in a short period of time.” The Duke of Cambridge and Prince George Credit:Chris Jackson/Getty Images Proclaiming their stay at Government House “perfect”, she answered questions about her children, disclosing they had been “super excited about the fact they were going to sleep on a plane”.Following speeches and a performance from the Victoria Children’s Choir, she accepted flowers from 13-year-old Victoria Foster, who had been chosen by charity Children’s Wish, asking her about her life and school.”She also talked a little bit about her children,” said Victoria. “She said she was hoping they were asleep right now.”Monique Girard, a 23-year-old full-time mother originally from South Africa, said the Duchess had offered her some advice for her six-month-old daughter, Scarlett, whom she was carrying in a sling. The Duchess of Cambridge and Princess Charlotte Credit:Chris Jackson/Getty Images The Duchess of Cambridge watches first nation dancersCredit:Dominic Lipinski/PA She told one first-time mother, who brought her six-month-old daughter along, that her job would “get better” as the little girl grew older.The family of four had arrived in Victoria just an hour earlier, before the Prince and Princess were tucked up safely in Government House so their parents could fulfil their official duties.The Duchess told one member of the public she wished she could have brought the children with her, saying Prince George in particular would have loved the bright lights all over the parliament buildings. “Let me caution you from my own experience: if they are anything like our kids, getting them back on the plane after a visit to the beautiful west coast will really be a challenge.”In his speech straight afterwards, the Duke said: “Catherine and I are delighted to be back in Canada. “When we were here last time, we had been married only three months. The warm welcome that you gave us at that important moment in our lives meant a lot to us, and we have never forgotten it. “That is why we are so pleased that George and Charlotte can be with us in Canada this time round, beginning their own lifetime of friendship with this wonderful country.” They may be royalty, but it appears even Prince George and Princess Charlotte are not immune to the prospect of a little mischief.The Duke and Duchess of Cambridge have spoken of their excited children during the first day of their tour to Canada, joking they hoped the youngsters were not “tearing up Government House” in their absence.The Duchess said they had been “super excited” about their trip on an aeroplane together, as she shared parenting advice with other mothers who had turned out to see the event. Aurora Vandall, a 36-year-old mother of a nine-month-old from Victoria, said she had spoken to the Duke to welcome him to Canada.”He said, ‘I hope the children aren’t tearing up Government House right now’,” she disclosed. “She asked me about Scarlett and how old she was. When I said six months, she said that after this stage it will get easier. It will get better.”It was so nice.” Loreen Topping added: “She [the duchess] told me she wished she had brought Prince George down tonight because he would have loved all the lights.” She later said they had enjoyed a “very good tea” before dropping off to sleep.The first official event of the Canadian royal tour was something of a family affair altogether.Justin Trudeau, the Prime Minister, used his speech to highlight the family feel of the trip, the first overseas tour for the family as a foursome.”As any parent who has travelled with children knows, it’s a whole different experience when you bring your children with you,” he said, to cheers. The Prime Minister of Canada, Justin Trudeau, kneels to talk to Prince George and the Duke of CambridgeCredit:Dominic Lipinski/PA He also appeared to make reference to a 1998 visit, described as “Wills mania”, saying he had “very happy memories [of visiting] as a shy teenager”.”A few of you remember it too well, I think,” he laughed. The red carpet event saw the Duke and Duchess greet veterans, lay a wreath at the Cenotaph and enjoy a performance by the Lekwungen Traditional Dancers, from the Songhees Nation, and Esquimalt Singers and Dancers, from the Esquimalt Nation. Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily Front Page newsletter and new audio briefings.
Over the weekend, a series of topless pictures of Iggy Azalea surfaced online. The pictures were taken during a photo shoot for GQ magazine in 2016, but never intended for publication. The images that leaked were outtakes from the 2016 photo shoot, which were more explicit than the images published in the magazine.After the photos created a furore, the Autralian rapper deactivated her social media accounts, saying she felt “blindsided, embarrassed, violated (and) angry” by the leak. It was the “vicious” and “vile” reactions to the photos, including men sharing sexual fantasises, that led her to erase her accounts, reported BBC. “A lot of the comments I see, from men in particular, sharing their thoughts and fantasises in regards to my body has honestly disturbed me. The outright wicked things people say is overwhelming and makes me feel like throwing up. If you’ve ever been humiliated before in front of family and those you care about, maybe you can relate to what I’m going through,” the Fancy hitmaker said.Azalea said she had “never consented” to the release of the photos, explaining that “it was my understanding (that) GQ do not print topless pictures. A lot of high profile women have shot covers for GQ with a strategically placed hand, etc, covering their breasts. I always felt they were very beautiful covers, so I jumped at the opportunity. I hadn’t seen other women’s covers leak so I felt comfortable (on a closed set) to model for such a reputable magazine knowing only the images with my hands covering (my breasts) would be considered for print.”The photographer who took the pictures, Nino Muñoz, said on Instagram that Azalea’s images were “stolen and published without my permission. My heart goes out to anyone this situation has affected. I’m utterly outraged and will not rest until justice is served.” Follow @News18Movies for more Autralian rapper Iggy Azaleaiggy azaleaIggy Azalea GQ magazineIggy Azalea Topless Photos Leaked First Published: May 28, 2019, 7:28 PM IST